How does Freshdesk deal with this?įreshdesk retrieves all data that matches the requester’s email. Some of my customers repeat across all websites. I have multiple websites hosted on my Magento instance. Whatever relevant data is obtained from a matching ID in Magento is presented in the sidebar. How does Freshdesk retrieve customer data from my Magento instance?įreshdesk only makes use of the requester email to find details. To know more about enabling API for Magento please check this link. Please contact If access to API has not been enabled on the Magento server. To know more about enabling API for Magento please check this link.Īfter successfully installing the app, when we go to the ticket details page and view the Magento widget a pop up appears that says, "Unknown server error. If access to API has not been enabled on the Magento server. The admin has revoked access to the Freshdesk Magento ApplicationĢ. If step 3 in the "Installation Procedure" is skipped then this error will be observed.Īfter successfully installing the app, when we go to the ticket details page and view the Magento widget it says,ġ. Please check and re-enter the Consumer Key and Secret that you’ve entered in the app configuration page.Īfter successfully installing the app, when we go to the ticket details page and view the Magento widget it says, "Unknown error. I tried enabling the app and I keep landing on the “Something went wrong” page.
Shipping addresses for purchases are also displayed along with other invoice details.
INVOICING APPS FOR MAGENTO FULL
Make sure the parent folders are selected.Ĭlicking on an invoice number will give you full details about the invoice including date of invoicing, items purchased, quantity, price paid, tax paid and the total amount. The installation procedure on the Magento side is divided into four parts. To access Magento customer details in Freshdesk: All websites hosted on the linked instance of Magento will be made available to Freshdesk. You can associate only one instance of Magento with a helpdesk. You will need access to Admin panels of both Magento and Freshdesk. Whenever you pull up a customer's order history in your admin panel, you can also view the issues they have raised and the feedback that they have shared. You can also view a customer's support history in your Magento account. Along with the customer’s details, Freshdesk will also show which shop the information is being retrieved from, for easy differentiation. Freshdesk will automatically fetch customer data from all the websites hosted on that one instance. You can link one instance of Magento to your helpdesk. These details will be visible as part of the Ticket details view. The Magento app for Freshdesk enables you to access customer information easily from your Magento account - such as shipping addresses, invoices and order info - in your helpdesk right next to their tickets.
Note: Supported Magento versions are 1.7 to 1.9.3 Manage Magento customer requests from Freshdesk Modified on: Wed, 27 Feb, 2019 at 2:28 PMĪccess Magento customer information in Freshdesk If there is a feature you want on your Magento site, chances are that a Magento plugin will allow you to do it, if you don't find any such plugin you can always contact us for your custom plugin development requirements.Solution home Integrations in Freshdesk The Magento App The Magento app: Part 2 - Access Magento Details in Freshdesk
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